All Rendr orders are included in the Hairhouse Returns Policy ↗
You are entitled to a refund, exchange, or credit under the following circumstances:
- The product is faulty.
- The product is significantly different from what you saw, or how it was described, online.
- The product is not fit for the purpose you made known to us before we supplied it.
‣ Subject to the above circumstances, wigs, jewellery, make-up, nail polish, brushes, hair accessories, colours, bleaches and peroxides are non-refundable due to hygiene reasons.
‣ Proof of purchase must be provided. Please choose carefully as we do not refund for change of mind.
‣ This policy also applies to online purchases, which can be returned to stores with proof of purchase.
‣ If your online purchase is refunded in store, your refund will be made to the original payment method, except PayPal, Afterpay and Zip Pay payments which will be refunded in cash or applied to your Credit/Debit card.
‣ If you wish to be refunded via your original payment method of PayPal, Afterpay or Zip Pay, please email firstname.lastname@example.org with your order number and reason for returning your item.