All Same-Day Delivery orders are included in the Hairhouse Returns Policy ↗
We encourage customers to shop carefully because we do not offer refunds if they change their minds.
However, we will offer a refund, exchange or credit under the following circumstances:
- If the product is faulty.
- The product is significantly different to what was shown or described to you.
- The product is not fit for the purpose you made known to us before we supplied it to you.
Subject to the above circumstances, wigs, jewellery, make-up, nail polish, brushes, hair accessories, hair extensions, colours, bleaches and peroxides are non-refundable due to hygiene reasons.
If an item is returned, your refund will be made to the original payment method—unless you paid via PayPal, Afterpay and Zip Pay payments, which will be refunded in cash or applied to your Credit or Debit card.
For more information on making a return online and in-store, please click here.