Online
Have you reviewed our Returns Policy? Are you eligible to make a return?
If so, great! We make the return process super easy for faulty or damaged items.
Step 1: Simply email our Customer Care Team at enquiries@hairhouse.com.au with proof of purchase and an accompanying photo, video or explanation of the fault. We will then send you a paid label for your return.
Please note that your order/receipt number can be found by accessing the ‘My Account’ portal and clicking ‘Order History’. Head to the ‘Online Orders’ section and refer to the relevant order.
The Customer Care Team is happy to help track down your order information if you’re having trouble finding it.
Step 2: Print your paid label and return form—alternatively, you can print out your label at the Post Office. Please ensure that your return form has been correctly filled out.
Step 3: Drop off your securely packaged items with your return form at the post office, post box or parcel locker.
Once the return has been tested, we will contact you with the outcome.
In-store
Have you reviewed our Returns Policy? Are you eligible to make a return?
If so, great! We make the in-store return process super easy for faulty or damaged items.
Step 1: Locate your purchase receipt OR your order receipt number. This can be found by accessing the ‘My Account’ portal and clicking ‘Order History’. Then head to the ‘Store Purchases’ section and refer to the relevant order.
Contact the Customer Care Team via enquiries@hairhouse.com.au if you’re having trouble finding your order.
Step 2: Head back into the same store with your faulty goods and your order/receipt. They will test the item for faults.
Print your paid label and return form—alternatively, you can print out your label at the Post Office. Please ensure that your return form has been correctly filled out.
Step 3: Once the item has been tested, we can then work out if the company that supplied your item have their warranty and return policies. If this is the case, we will quickly connect you with them so they can help you out with all your queries!