Have you glanced over our Returns Policy↗? If you’re eligible to make a return, amazing! And don’t worry—our return process is simple for faulty or damaged items.
Step 1: Email our Customer Service team at email@example.com with proof of purchase and an accompanying photo, video or explanation of the fault. We’ll then send you a paid label for your return. You can find what constitutes a proof of purchase here↗.
Step 2: Print your paid label and return form—at home or the Post Office. Please ensure you’ve correctly filled out your return form!
Step 3: Drop off your securely packaged items with your return form at the Post Office, Post Box or Parcel Locker.
Step 4: Sit tight! Once we’ve tested your return, we’ll contact you with the outcome.
Step 1: Locate your purchase receipt OR your order receipt number. You can find what constitutes a proof of purchase here↗.
Step 2: Head into the same store with your faulty goods and your order/receipt. They will test the item for faults.
Step 3: Once the store has tested your return, they will provide you with the outcome.