If your purchase is eligible for return, the process is straightforward. For faulty or damaged items, we make returns as simple and hassle-free as possible. Please made sure you have checked you are eligible to make a return via our Returns Policy↗
Online
Step 1: Email our Customer Service team at enquiries@hairhouse.com.au with your proof of purchase, along with a photo, video, or description of the fault. Once reviewed, we’ll provide you with a prepaid return label. You can find more information on acceptable proof of purchase here↗↗.
Step 2: Print your prepaid return label and return form—either at home or at the Post Office. Please ensure the return form is completed accurately.
Step 3: Package your items securely, include the completed return form, and lodge your parcel at the Post Office, Post Box, or Parcel Locker.
Step 4: Once we’ve received and tested your return, we’ll contact you with the outcome.
In-Store
Step 1: Locate your purchase receipt OR your order receipt number. You can find what constitutes a proof of purchase here↗.
Step 2: Head into any store with your faulty goods and your order/receipt. They will test the item for faults.
Step 3: Once the store has tested your return, they will provide you with the outcome.