My Account
- ‘I would like to save my payment details for faster checkout. How do I do this?’
- Help! I’ve forgotten my login details, what do I do?
- ‘I’ve changed my mind and want to cancel my order. How can I do this?’
- ‘Oops! I put the wrong delivery address on my order. How do I fix it?’
- Can I re-order a previous order?
- Why isn’t my gift added to my order?
Returns
- How long will my return take?
- When will I get my refund?
- Returns Policy
- How do I return an item that was given as a gift?
- Have you shipped your return to our warehouse or has your order been returned to sender?
- What items can't be returned?
Shipping
- Can couriers leave packages without a signature?
- Help! I’m missing an item from my order.
- Why does my tracking say the item was delivered when I haven’t received it?
- Why didn’t I receive an order or shipping confirmation email?
- Can my order be sent to a PO Box or Parcel Locker?
- Why doesn’t my tracking show any recent movement?
Click & Collect
- Why is my address required for a Click & Collect order?
- Who should I contact about my Click & Collect order?
- Can I request a refund?
- How long will the store hold my Click & Collect order?
- Can I cancel my Click & Collect order?
- What if a store is unable to fulfill my order?
Rendr
- Can I see my tracking for Rendr order?
- Returns
- Delivery
- Is same-day delivery available 365 days?
- My Rendr order was delivered, but it is incomplete. What can I do?
- Who can I call if I have a question about my Rendr order?
Stores & Salons
Style Society
- How do I use my welcome discount code?
- How do I redeem my Style Society voucher?
- How do loyalty points work?
- Can I use multiple rewards vouchers in one transaction?
- I no longer want to be a Style Society member. How do I cancel?
- How can I change my favourite store?