My Account
- ‘I want to save my payment details for faster checkout. How do I do this?’
- ‘I’ve forgotten my login details, what do I do?’
- ‘I want to personalise my account. How do I do this?’
- ‘How do I change my account details?’
- How do I create a wishlist?
- What is a Wishlist, and why do I need one?
Returns
Shipping
Click & Collect
- Who should I contact regarding my Click & Collect order?
- How long will the store hold my Click & Collect order?
- Can I request a refund?
- Can I cancel my Click & Collect order?
- What if a store is unable to fulfill my order?
- Can I split my order to Collect from Store and Delivery?
Rendr
- Returns
- Delivery
- Is same-day delivery available 365 days?
- My order was delivered, but it is incomplete. What can I do?
- Will my delivery be made if I’m not at home?
- Who can I call if I have a question about my Rendr order?
Stores & Salons
Style Society
- I’ve had a look online and my points balance seems to be incorrect. What might be wrong?
- Did my last in-store transaction go onto my account?
- Can I use multiple rewards vouchers in one transaction?
- How do I cancel my membership?
- How can I change my favourite store?
- How do I unsubscribe from emails?