If you’ve returned an item by post it can take up to 14 business days for it to reach our Head Office. But don’t worry—you can track the delivery of your return through the Australia Post tracking number provided on the return paid label.
Reach out to our Customer Care Team via email@example.com or LiveChat if you cannot find your tracking number and we’ll help you out.
Please allow up to 3 business days for your return to be processed after we receive your items.
You should see funds returned within your bank/issuers’ usual processing times if your order is refunded.
If your order requires a gift certificate, please allow a further 48 hours for the gift certificate to be created.
If your order requires a replacement, this will be processed as per a normal online order, which means you will receive a new order number and tracking number.
We apologise for any inconvenience caused by returning items and appreciate your patience as we work through it together.