Faulty returns can take up to 14 business days to reach our Head Office by post. Don’t stress, though—you can track your parcel with the Australia Post tracking number on the return label.
Once we’ve received your return, it might take up to 3 business days for us to process it. We’ll send you an email if we refund your order.
If your order requires a Gift Card, please allow another 48 hours for us to zoom it over to you. On the other hand, if you need a replacement, this will be processed in the same timeframe as an online order—we’ll send you a new order and tracking number.