1.1 In these Terms & Conditions:
Dollar or $ means Australian dollars.
Hairhouse Warehouse or Hairhouse means The Hairhouse Warehouse Pty Ltd ABN 65 079 509 738 and includes Hairhouse Warehouse’s employees, agents, contractors, officers, franchisees and related entities (as that term is defined in the Corporations Act 2001(Cth)).
Returns Policy means the Hairhouse Warehouse returns policy published on the Website.
Reward Points means:
(i) (i) in the case of a Style Society Member: 1 point for every $1 spent at Hairhouse Warehouse (in-store (retail and salon) or online); or
(ii) (ii) in the case of a High Style Society Member: 1.5 points for every $1 spent at Hairhouse Warehouse (in-store (retail and salon) or online),
(excluding any beauty services, body contouring and non-Hairhouse Warehouse supplied services e.g. telemedicine services), and earned by a Member in accordance with these Terms and Conditions.
Terms and Conditions means these terms and conditions, as amended from time to time.
Website means www.hairhousewarehouse.com.au
- Participation and Membership
2.1 Only individuals who are Australian residents can apply for membership and participate in the Program. A Member may only hold one membership and 1 membership card at any time.
2.2 To apply for membership and become a Member, an applicant must sign up by visiting a Hairhouse Warehouse store (or sign up online at the Website) and registering their name, a valid and unique email address, and mobile phone number.
2.3 By joining the Program the applicant agrees to:
(i) accept and be bound by these Terms and Conditions; and
2.4 Hairhouse Warehouse may, in its absolute discretion and without giving reasons for its decision, accept or refuse an application for membership.
2.5 The rights of a Member are non-transferable and Reward Points are not redeemable for cash.
2.6 It is the responsibility of a Member to update their details on their Profile Page.
- Program and Points
3.1 The Style Society Program consists of 2 levels of membership – Style Society and High Style Society. Upon joining the Program, a Member automatically joins the Style Society level of membership where they collect 1 Reward Point for every $1 spent in-store (retail) or online and 1 Reward Point for every $1 spent on salon and piercing services (excluding any beauty services, body contouring and non-Hairhouse Warehouse supplied services e.g. telemedicine services).
3.2 Once a Member accrues 500 Points they receive a $15 loyalty voucher which can be used on a subsequent purchase (in-store or online, on any product or service).
3.3 If a Member collects 1500 Points or greater within a 12 month period (from date of joining the Program or in any subsequent 12 month anniversary period), they are promoted to High Style Society level of membership where they receive 1.5 Reward Points for every $1 spent in-store (retail) or online and 1.5 Reward Points for every $1 spent on salon and piercing services (excluding any beauty services, body contouring and non-Hairhouse Warehouse supplied services e.g. telemedicine services).
3.4 A Member must accrue 1500 Points (or greater) each 12 month anniversary from date of joining the Program to remain at High Style Society level.
3.5 Style Society points are calculated including decimals e.g. $29.95 = 29.95 Style Society points, or for High Style Society $29.95 = 44.925 points.
3.6 Additional Reward Points may also be earned by Members on promotions or incentive programs as determined by Hairhouse Warehouse from time to time.
3.7 Subject to IT operability, Reward Points will be credited to a Member’s Program account within 48 hours of a purchase.
3.8 A Member can check their loyalty status and points balance, and redeemable loyalty vouchers by logging into the Style Society Members’ Profile Page on the Website. Hairhouse Warehouse is not responsible for any delay in the updating of a Member’s points balance.
3.9 Hairhouse Warehouse may, from time to time and in accordance with clause 7.1, vary the number of dollars spend for Reward Points accumulation rate.
3.10 Hairhouse Warehouse reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed using the Style Society Rewards Program.
- Points Redemption
4.1 Once a Member accrues 500 points a $15 loyalty voucher is emailed to the member and can be used on subsequent purchases (in-store or online, on any product or service) (Loyalty Voucher). A Loyalty Voucher expires 60 days from the date of issue.
5.1 The return of any product redeemed using a Loyalty Voucher will be subject to the terms and conditions of the Returns Policy. If an in-store refund is to be provided to a Member where a Loyalty Voucher has been used for the purchase it will take the form of a refund of $15 credited in a gift card plus refund of any cash component paid by the Member. If an online refund is to be provided to a Member for an online purchase using a Loyalty Voucher the Member will be refunded in the same format of payment and the amount of the Loyalty Voucher will be refunded with a promotion code emailed to the customer for use on a subsequent purchase.
- Lost or stolen cards
6.1 Hairhouse Warehouse is not responsible for lost or stolen membership cards. The Member must report a lost or stolen card to Hairhouse Warehouse immediately. The Member’s existing card will be cancelled and a replacement card issued and sent to the Member.
- Changes to the Program
7.1 Hairhouse Warehouse reserves the right to:
(i) suspend or terminate membership at any time;
(ii) vary these Terms and Conditions at any time for any reason; and
(iii) terminate the Program,
without prior notice to a Member.
8.1 Program membership continues until the earlier of termination or cancellation by Hairhouse Warehouse (in its absolute discretion) or the Member notifying Hairhouse Warehouse customer service via email: firstname.lastname@example.org to advise that he or she wishes to terminate their Program membership. If Program membership is terminated the Member must return their card (if held) in person to a Hairhouse Warehouse store or by mail to The Hairhouse Warehouse Pty Ltd, PO Box 4449, Doncaster Heights, Victoria 3109.
9.1 Hairhouse Warehouse does not warrant in any way that rewards or benefits for Members will be available at any particular time or times or in any particular place.
9.2 To the extent permitted by law, Hairhouse Warehouse’s liability in relation to any product or service purchased in store or via the Website is limited to the lesser of: in the case of products, (i) the cost of replacing the relevant product, (ii) the cost of obtaining an equivalent product, or (iii) the cost of having the relevant product repaired, and in the case of services, (i) the supplying of the services again, or (ii) the payment of the cost of having the services supplied again.
9.3 Apart from clause 9.2, Hairhouse Warehouse has no liability (including liability in negligence) to the Member for any loss or damage (consequential or otherwise) suffered by the Member.
9.4 A Member indemnifies Hairhouse Warehouse for and against any loss or claim suffered or incurred by Hairhouse Warehouse arising from or in connection with a breach of these Terms and Conditions by a Member.
9.5 These Terms and Conditions supersede and replace any and all previous Terms and Conditions specifically governing the Program (or any predecessor of it).